What are some Vietnamese online travel agencies

Accreditation

Travel agencies aren't required to obtain licensing or certification, though recognized organizations accredit and certify members. Travelers can confirm a travel agency's accreditation by looking for the accrediting body's logo on a travel agency's website or brochure.

  • ASTA accreditation: ASTA (American Society of Travel Advisors) accreditation assures clients that the agency operates under ASTA's code of ethics and will communicate with clients about unexpected changes to travel plans.
  • IATA accreditation: IATA (International Air Transport Association) accreditation provides agencies with a Sales Agency Agreement and a TIDS number that authorizes sales of international and domestic airline tickets.
  • Unaccredited agencies: If considering an unaccredited travel agency, take into account that their lack of accreditation could mean they are inexperienced or have had service problems that caused a loss of accreditation.

Credentials

Credentials are similar to accreditation, though on an individual level. Some travel agents obtain certification through The Travel Institute, which confirms the agent's interpersonal skills and destination knowledge. These types of certifications ensure that travelers are working with an agent that has the necessary experience to anticipate travel issues and provide solutions.

  • Certified travel associate (CTA): A CTA is a professional who has a minimum of 18 months in the travel industry and has passed courses to enhance skills and service.
  • Certified travel counselor (CTC): A CTC has the skills of a CTA, advanced industry training and five years of industry experience.
  • Certified travel industry executive (CTIE): A CTIE is a travel industry professional who has management training within the travel agency.

Fees

Travel agencies charge fees for services provided to clients to account for time spent researching and booking travel arrangements. Keep in mind that a travel agent’s inside knowledge of travel-related discounts may make booking through an agency less expensive than self-booking over the internet.

  • Airline ticket procurement fee: Travel agencies charge an airline ticket procurement fee for purchasing tickets on behalf of the traveler.
  • Travel agency service fees: Other common travel agency fees include fees for booking hotels and rental cars and for time spent researching trips.
  • Itemization of costs and fees: While there is no law requiring travel agencies to provide an itemized breakdown of costs and fees, you can request this information to ensure fees are reasonable.

International travel planning

Planning a trip to another country is typically more complex than planning a domestic trip due to extra paperwork and the need to know details about the destination country. A trusted global travel agency can help manage details and paperwork on your behalf.

  • Destination-specific research or specialization: Some agents with certification from The Travel Institute are trained in region-specific bookings while others charge for time spent researching destinations.
  • Hotel and flight packages: Using a global travel agency to book international hotel and flight packages can cut costs even after agency fees are added. To check for savings, compare online price listings to prices provided by the agency.
  • Visa and passport requirements: Having visas and passports in order is vital when traveling to other countries, so confirm which documents are needed with the agency early in the trip-planning process.

Group travel planning

Planning a trip for a group can be challenging because some facilities cannot accommodate groups. Travel agencies find suitable venues and transportation for the entire group. A global travel agency can help you with international group vacations.

  • Large-group discounts: Travel agencies have access to discounts based on established relationships with hotels and airline companies to secure the best price for group bookings.
  • Transportation: A large group is not going to fit in a standard rental car. Confirm the travel agency is able to book a van or several cars to meet the group's transportation needs.
  • Itinerary details for the group: In addition to sleeping arrangements and transportation, eating out and visiting tourist attractions can be problematic for a group. Ask the travel agency to arrange the fine points of the group's trip in addition to handling the larger details.

Land and sea planning

Planning a vacation involves more than selecting a country and booking hotel and airfare. Hiring a travel agency can help make sure travelers enjoy every stop in their itinerary.

  • Add a cruise: Talk to your travel agency about adding some sea travel to any vacation. Different onboard accommodations and ports of call allow travelers to extend the reach of their trips.
  • Seamless transfers: Making the transfer from onshore accommodations to a cruise ship can eat up almost an entire day, but a travel agent takes care of the hassle by arranging travel to the port at the right time.
  • Planning excursions: Ask the travel agent to arrange desired shore excursions at the ship's ports of call that enrich other planned itinerary stops.