How do I unlock a person’s lock

  • 1

    Know what this method entails. Factory resetting your Android will remove all settings—including your lock screen password—along with any contact and app information from your Android.
    • Unfortunately, if your data isn't backed up, you won't be able to recover the information deleted by the factory reset.
  • 2

    Find your Android's "Recovery" combination. Every Android has its own combination of buttons which must be pressed in order to open the recovery menu; checking your Android's manual or online documentation should help you find this combination.
    • For example, Samsung users will typically use the Power, Home, and one of the Volume buttons to access the recovery menu.
  • 3

    Power down your Android. Press and hold the Power button, then tap Power off when prompted. This will cause your Android to shut down.

  • 4

    Press and hold the "Recovery" combination. Holding down your Android's recovery keys will prompt your Android to begin booting into the recovery console.
    • If you see a "No command" error message appear on-screen, keep holding the recovery combination for another 15 to 20 seconds.
  • 5

    Select Recovery mode. Once the recovery menu appears, use the Volume Down button to scroll down to the Recovery mode option, then press the Power button to select it.
    • If you don't see Recovery mode, skip this step.
    • See the next step if you're instead met with a "No command" screen.
  • 6

    Bypass the "No command" screen. If you're on a Pixel Android, press and hold the Power and Volume Up buttons at the same time until the recovery screen opens.[3]

  • 7

    Select Wipe data / factory reset. Scroll down to highlight this option, then press the Power button.

  • 8

    Select Yes -- delete all user data. It's in the middle of the screen. Doing so will prompt your Android to begin factory resetting.

  • 9

    Wait for your Android to finish wiping. Your Android should take under 10 minutes to completely erase.

  • 10

    Set up your Android. Once your Android finishes restarting, you can set it up as though it were a new phone or tablet.
    • This will usually include selecting a language and a Wi-Fi network.
  • 11

    Sign into your Google account. When prompted, enter the email address and the password for the Google account with which you were previously signed into your Android.
  • 12

    Complete your Android setup. After logging into your Google account, you can proceed with setting up the rest of your Android.