Write down the information you'll need. You will need your membership identification number. You will also likely need some personal information, such as your address, your social security number, your driver's license number, and your date of birth.
- Planet Fitness requires a written cancellation.
- Include your back-up documentation to request your cancellation fee be waived. Clearly indicate what each piece of documentation is at the top of the page.
Check the hours for your location's Membership Services department. Call the department, and request a meeting to cancel your membership.
Tell them you want to cancel your membership. Meet with a representative, and give them the written documentation.
Ask for the cancellation in writing. Don't forget to request a signature from an employee. You want proof that you cancelled your membership, as you may need it later.
Arrange to cancel any future monthly payments. You may need to pay another month, but make sure that payment is cancelled after that. Settle up any cancellation fees so you can be sure your membership is cancelled.
Ask for the name and number of an appropriate contact person. If you run into trouble after canceling -- if, for example, you find that you are being charged improper fees -- you may need to contact a particular person to address the issue.
Monitor your credit card or bank statements. If monthly or annual charges show up that shouldn't be there, you need to contact the gym.
Call Membership Services if any extra charges were taken out. Act immediately to avoid losing money.
Visit in person. If the gym is still insisting you pay, show them the cancellation in writing to prove that you have done so.
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